Anytime, anywhere access when members need it most.
Our digitally enabled EAP platform (available via iOS, Android, and the web) combines curated, self-guided cognitive behavioral therapy (CBT) modules with live and asynchronous coaching, short-term solution-focused counseling, and work-life services.
Access to a national network of providers in diverse specialties.
Average time for scheduling is less than 24 hours with our network of 60K+ providers across the U.S. that have an array of clinical specialties, treatment expertise, cultural backgrounds, and language capabilities. Our credentialing adheres to strict NCQA guidelines, and we monitor national databases to ensure providers are actively licensed, certified and in good standing.
Industry-leading satisfaction ratings and utilization.
We enhance member resilience through highly personalized care that is precisely titrated to each member’s needs, preferences, and level of readiness to change – this leads to positive, validated outcomes. IBH averages 24% utilization far exceeding industry averages, and has a 96% satisfaction rating.
Proactive outreach to at-risk members within 24 hours.
By offering a digital front-door, IBH is able to quickly evaluate and stratify users by risk level based on clinically-validated assessments. We connect members to the right level of care, and also identify high-risk members to connect them to the resources and support they need at the time when they need it most.
Evidence-based mental health courses.
Our digital library builds capability by teaching members how to self-manage their mental health. Our courses are all evidence-based and cover relationships, sleep, diet and exercise, mindfulness, stress management, CBT and more. Our online platform builds skills using only evidence-based techniques.
Timely communications keeps members connected.
IBH recognizes that our customers have a wide range of members who interact with their healthcare in a variety of ways. We remain committed to working with you to ensure the success of effective communications and training programs through webinars, newsletters, and targeted emails on top of mind topics like stress, workplace transition, financial and legal, diversity, and crisis events.
Seamless integration with behavioral and medical services.
Our digital platform serves as a natural gateway into a member’s managed behavioral health and chronic condition management services. IBH’s clinical and technology infrastructure, with well-defined referral processes, enable us to effectively integrate a member’s behavioral and medical needs with their health plan, decreasing the time and effort required to navigate these systems of care.