Exam Coordinator

Location: Irvine, CA (position could also be remote)

Job Description:

• Retrieve and organize case referral documentation
• Process all aspects of the referral to both internal clinical and external subcontracted vendors ensuring compliance with client service level agreements. These include, scheduling an exam, notifying the account of the exam date, confirming employee attendance and receiving and organizing reports and forms from providers
• Provide exceptional customer service by exhibiting a high sense of urgency, exceptional follow-up / follow-through and positive communications, both verbally and in writing
• Ensure the accuracy, completeness, and conformance to the workflow process before moving case to the next level
• Demonstrate attention to details as well as thoroughly reviewing documentation through all applicable systems
• Invoicing for cases – Getting provider’s invoice signed-off and prepared for accounting and creating internal invoice to be used for monthly bulk billing
• Attend conference calls/meetings as needed
• Meet deadlines and company goals
• Assist with meeting presentations and reports
• Performs additional duties and assumes additional responsibilities as identified by the director for the efficient operation of the product

Job Requirements:

• High school diploma or general education degree (GED) required, associate’s or bachelor’s degree preferred
• At least one year of relevant experience required
• Strong organizational, problem‐solving, and analytical skills\
• Ability to manage priorities and workflow and maintain thoroughness and accuracy while meeting deadlines
• Must be able to engage in telephonic communications and be able to articulate ideas and policies in an easy to understand manner both telephonically and in person
• Ability to work independently and collaboratively within a team
• Positive, professional manner
• Ability to maintain confidentiality
• Proficient in Microsoft Office, Excel and general data entry
• Willing to adjust to varying work schedules
• Ability to work in a high production environment with daily deadlines
• Ability to multitask

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